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Become a Dealer

If you are not an Ashland Bay dealer and would like to become one, please read our Terms & Conditions below. When you have read and agree to the Terms & Conditions, click the button at the end of the page to fill out an application.

Terms & Conditions

Thank you for your interest in Ashland Bay! We purchase spinning fiber and yarns from around the world and wholesale them to business owners throughout North America. We do not sell to the general public, guilds, or Co-Ops, nor do we sell to businesses unrelated to the fiber arts.

Do I qualify for an Ashland Bay account?

To qualify for a wholesale account with Ashland Bay you must be a business within the fiber arts textile industry. If you are located in a state that is subject to sales tax, you must submit a copy of your business license, resale certificate and/or any other government official documentation with your business name, your personal name and the current address of the business. We must receive this documentation in order to avoid charging you sales tax on your purchases.

What are the requirements for an account with Ashland Bay?

If you qualify for an account with Ashland Bay, we welcome you to fill out the application on the following pages. The application should take no more than 10 minutes. Please have a copy of your business license and/or tax resale certificate available to be uploaded.

Once your account application has been submitted it will be reviewed and you will be notified of your potential approval within one week. Once you have been approved you will have access to the current price lists have the opportunity to purchase samples. We have several types of samples available including a sample set (approximately 10 inch sample of every yarn and 1-2 inch pull of every fiber) as well as larger, individual samples available here, link.

After becoming familiar with our products, the last step in establishing your account is to place your initial order of $750. This order cannot be broken into several smaller orders. The minimum cannot include the purchase of samples.

How do I apply for a wholesale account?

The application is available on the following pages. If you prefer to have a printable copy that you would like to submit via email or fax, please contact accounts@ashlandbay.com.

Can I order samples prior to my initial order?

Of course! We have several types of samples available including a sample set (approximately 10 inch sample of every yarn and 1-2 inch pull of every fiber) as well as larger, individual samples available here, link.

What is the process when placing orders?

We strongly recommend placing orders online for our fastest service. As the weight of the fiber bumps and many of our coned yarns can slightly vary we bill by weight, not unit. The order confirmation generated by the website will provide an estimated charge for the products as well as a shipping estimate. Actual weights and shipping charges will be adjusted once the order is complete. Once you have submitted your order online, an authorization will be placed on your given method of payment.

Once we receive your order it will be sent to the fulfillment centers. Once the orders have been received by our fulfillment centers they can no longer be modified. The fulfillment center will determine which facility will be filling your order based on product availability and least cost shipping option. Ashland Bay currently has two shipping locations: Knoxville, TN and Salt Lake City, UT. Please note, will call is not available at either location.

Once the order has been completed, you will be invoiced for the actual weight of product shipped and actual shipping charges will be assigned. At this time your final amount will be adjusted and your payment will be finalized. You will receive your invoice and FedEx tracking numbers via email.

How are payments processed?

Payments are processed through PayPal. You can use a PayPal account or use any method of payment approved by PayPal.

How long does it take for my order to be processed?

Please allow 1-2 business days for your order to be fully processed. Out of stock items may cause a delay. You will be notified via email if a delay has occurred. Please note that Ashland Bay is not open on Saturday and Sunday as well as holidays.

How do I stay up-to-date on Ashland Bay news?

Ashland Bay communicates all company news via Constant Contact emails. Please note that we make every attempt not to spam your inbox and will only send you relevant information. Ashland Bay will never sell, share or distribute your contact information. All new product information, stock availability notifications, vacation and holiday closure information is communicated via email only.

How do I keep my account active?

Orders must be placed within 6 months of receiving and approving your application. If no order is placed within 6 months of being notified of approved application, we will delete your application data for your security. Once you have established an account, you will need to purchase $750 per year. If no orders are placed within 1 year, we will mark your account inactive. You will be removed from e-mail and mailing lists as well as your online ordering will be disabled.

To re-qualify for an account you will need to place a minimum reactivation order of $500. After 2 years of inactivity, your data will be deleted and you will need to reapply for an account with a new minimum initial order.

How is shipping handled?

All shipping will be billed to the customer. Ashland Bay currently uses two fulfillment centers located in Salt Lake City, UT and Knoxville, TN. Orders are assigned to the respective centers based on product availability and through using an algorithm that finds the least cost option.

Please note, all packages are insured for the full value of its contents unless the customer requests otherwise. 

After I submit my application, what is next?

Please allow up to 1 week for processing. You will be hearing from us shortly!