Terms & Conditions
Thank you for your interest in Ashland Bay! We purchase spinning fiber and yarns from around the world and wholesale them to business owners throughout North America. We do not sell to the general public, guilds, or Co-Ops, nor do we sell to businesses unrelated to the fiber arts.
Do I qualify for an Ashland Bay account?
In order to qualify for an Ashland Bay account you must be a business within the fiber arts/textile industry. Please note we must have a copy of your business license. Due to recent Supreme Court rulings regarding collection of sales tax from companies without a physical presence, we are unable to process applications without a copy of the license and tax resale certificate; providing the license number only is not sufficient. Incomplete applications will result in a delay in processing.
What are the requirements for an account with Ashland Bay?
The initial order for an ecru only account is $750. To keep your account active, you must purchase at least $750 per year. All minimum initial orders must be pre-paid in full and cannot be broken into several smaller orders.
We would also like to bring your attention to our Constant Contact emails. We ask that you keep us current on you changed email address. We try not to bombard you with emails and use this tool as our means of communication regarding new products, discontinued products, office closure dates, and notices of shipment arrivals with back ordered products, etc. Again we strongly encourage you to open the emails so that you don’t miss out on any opportunities or information.
How do I keep my account active?
Orders must be placed within 6 months of receiving and approving your application. If no order is placed within 6 months of being notified of approved application, we will shred your paperwork for your security. Once you have established an account, you will need to purchase $750 per year. If no orders are placed within 1 year, we will mark your account inactive. You will be removed from e-mail and mailing lists as well as your online ordering will be disabled.
To re-qualify for an account you will need to place a minimum reactivation order of $500. After 2 years of inactivity, your paperwork will be shredded and you will need to reapply for an account with a new minimum initial order.
How is shipping handled?
All shipping will be billed to the customer. Ashland Bay currently uses two fulfillment centers located in Salt Lake City, UT and Knoxville, TN. Orders are assigned to the respective centers using an algorithm that finds the least cost option. To receive an estimation of shipping costs please visit FedEx.com and use their cost calculator. Please note we do insure all packages for the full value of its contents unless the customer requests otherwise.
How long does it take to receive an order?
Once you place an order, please allow between 1-2 business days for Ashland Bay to process your order. Please note, Ashland Bay is not open on Saturday or Sunday. Once your order has been processed you will be notified of your tracking number.
Can I order online?
We strongly encourage you to set up your online account as this is the best way to keep current with our inventory and with newly added and discontinued products. We have found that we have significantly lower shipping errors with orders placed through our website. We also can process an order placed on line faster and more efficiently without emails back and forth with questions.
Online ordering is available after your initial purchase. Once you have made your first order we will email you the online registration link. Please note, we must approve your account from the back side prior to being able to log in (this ensures only Ashland Bay customers have access to online ordering). Online ordering only gives a shipping estimate. The exact total will be calculated once the order is fulfilled. At that time we will adjust the total prior to processing your card.
After I submit my application, what is next?
- Once you have completed and signed your application, please send it with your business license to
E-mail firstname.lastname@example.org or
Fax 503.783.1269 or
via USPS to: Ashland Bay Trading Co.
2 Centerpointe Drive, #375
Lake Oswego, OR 97035
- Please allow 1 week from the time Ashland Bay receives your application for us to contact you.
- We will notify you via e-mail and if approved you will receive a copy of our price lists. At that time we will ask if you are interested in purchasing samples.
Please note Ashland Bay accepts Visa, MasterCard, Discover, American Express as well as PayPal. While online ordering is available, we ask that all initial orders be placed over the phone or via e-mail as we find that many questions do come up. If you have any questions, feel free to contact us.
Request for Ashland Bay Account Application